SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Plus Size Qt Pie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://plussizeqtpie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For reference I am 5’7 and 135lbs wearing a jean US 27 so I got size large in this. It fits nicely not too tight or too loose and the length is great for me.
SUPER NICE I LOVE THEM
I should’ve gotten a small because these are bigger than I expected haha , it’s my fault tho but if you have smaller legs like me then the bottom will look very big
I like it a lot!! Super cute. I ordered medium because i thought small would be too small (for reference I’m 5’3 and 110 lbs) and it fits pretty well, just a little loose on the waist. Overall I really like it though!!
My new favourite pair of jeans!! 100% recommend they’re amazing.
Perfect size
Very good. I love it so so so much
Super jeans with a real quality of jeans, took less than 1 month to arrive super satisfied. Take a size in +, I usually do L and I took XL it suits me great, size well at the size and is wide at the knees
Bien
the jeans are super comfortable, they’re super cute. came in 2 weeks, i definitely recommend :)
Height: 166cm , waist: 76cm, hip: 96cm. THE JEANS ARE PERFECT!! Although it does have a bit of a weird smell when you first get the package, a wash will remove it. The fabric is stretchier and thinner than expected but that’s fine. The wash is also more blue than pictures.
THESE PANTS ARE EVERYTHING!
The jeans are really very pretty and as on the picture only problem he arrived with a button less I was very sad but the store immediately refunded the order so it's perfect. I may order another or I will add a button at the cordless
really nice fit well delivery was abit long however worth it ,
Highly recommend, perfect for petite girls. Size S fit perfect.
the jeans were really nice but not denim its a bit stretchy too. i would recommend these! i love these pair of jeans :) the smell is bad but after one wash it was gone